Contact Us
We'd love to hear from you! Whether you have questions about our products, need assistance with an order, or want to share feedback, our team is here to help.
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Head Office & Production Facility
Taradaham Colony, Tulsipur
Varanasi, Uttar Pradesh - 221010
India
Visiting Hours
Monday - Friday: 10:00 AM - 5:00 PM
Prior appointment required for facility tours
Connect on Social Media
Follow us for recipes, product updates, special offers, and behind-the-scenes glimpses of our traditional preparation methods.
Business Hours
Note: We're closed on major national holidays. Order processing continues 24/7 through our website.
Frequently Asked Topics
Order Tracking
Track your order status and delivery updates
Product Information
Ingredients, shelf life, and storage guidelines
Bulk Orders
Corporate gifting and wholesale inquiries
Returns & Refunds
Policy details and claim processing
Custom Orders
Personalized gift packages and special requests
Delivery Information
We deliver across India with secure packaging to maintain product freshness. Standard delivery takes 3-5 business days. Express delivery available in select cities.
Important Information
Response Time
We strive to respond to all inquiries within 24 hours during business days. For urgent matters, please call our customer support line.
Order Modifications
Orders can be modified or cancelled within 2 hours of placement. After that, the order enters production and cannot be changed.
Quality Concerns
If you receive a product with quality issues, please contact us immediately with photos. We'll arrange a replacement or refund within 24 hours.
Feedback & Suggestions
We value your feedback! Share your experience, recipe ideas, or product suggestions. Your input helps us serve you better.
We're Here to Help!
At Granny'z Farm Fresh, customer satisfaction is our priority. Whether you're a first-time buyer or a loyal customer, we're committed to providing you with the best traditional food experience and exceptional service.