Shipping Policy
At Granny'z Farm Fresh, we ensure your traditional foods reach you fresh and safe.
Delivery Coverage
We currently deliver our authentic pickles, murrabas, and deshi ghee across all major cities and towns in India. Our products are carefully packaged to maintain freshness during transit.
Delivery Timeline
Metro Cities
3-5 business days from order confirmation
Tier 2 Cities
5-7 business days from order confirmation
Remote Areas
7-10 business days from order confirmation
Note: Delivery times may vary during festive seasons or due to unforeseen circumstances. We'll keep you updated via SMS and email.
Shipping Charges
Free Shipping
On orders above ₹999
Standard Shipping
₹50 for orders below ₹999
Express Shipping
₹150 (Delivery in 2-3 business days for metro cities)
Packaging & Safety
All products are sealed in food-grade, airtight containers
Bubble wrap and cushioning materials protect glass jars during transit
Temperature-controlled packaging for deshi ghee during summer months
Tamper-proof seals ensure product integrity
Order Tracking
Once your order is dispatched, you'll receive a tracking number via email and SMS. You can track your shipment in real-time through our courier partner's website. For any queries, our customer support team is available at +91 93352 95050 or support@grannysfarmfresh.com.
Damaged or Lost Shipments
In the rare event that your order arrives damaged or is lost in transit, please contact us within 48 hours of delivery (or expected delivery date for lost shipments).
We will arrange for a replacement or full refund at no additional cost. Please provide photos of damaged products for faster resolution.
International Shipping
Currently, we only ship within India. We are working on expanding our delivery services to international locations. Stay tuned for updates!
Important Notes
- Please ensure someone is available to receive the delivery at the provided address
- We require a valid phone number for delivery coordination
- PO Box addresses are not accepted for delivery
- Orders are processed Monday to Saturday (excluding public holidays)
- Seasonal products may have extended delivery times during peak harvest periods
Need Help?
If you have any questions about our shipping policy or need assistance with your order, please don't hesitate to reach out to our customer care team. We're here to ensure your Granny'z Farm Fresh experience is delightful from order to delivery!