Return Policy
At Granny'z Farm Fresh, your satisfaction is our top priority. We stand behind the quality of our traditional foods.
Return Window
We accept returns within 7 days of delivery for all our products including pickles, murrabas, and deshi ghee. The product must be unopened, unused, and in its original packaging with all seals intact.
Eligible Returns
Products received in damaged or defective condition
Wrong product delivered (different from what you ordered)
Products with manufacturing defects or quality issues
Expired or near-expiry products (within 30 days of expiry date)
Sealed packaging compromised during transit
Non-Returnable Items
Products with broken seals or opened packaging
Products that have been used or partially consumed
Products returned after 7 days of delivery
Products without original packaging, labels, or invoice
Gift packages or combo offers (unless completely unopened)
How to Initiate a Return
Step 1: Contact Us
Reach out to our customer support team within 7 days of delivery via phone at +91 93352 95050 or email at support@grannysfarmfresh.com. Provide your order number and reason for return.
Step 2: Return Approval
Our team will review your request and provide return authorization within 24 hours. You'll receive a Return Merchandise Authorization (RMA) number and return instructions.
Step 3: Pack & Ship
Pack the product securely in its original packaging. Include the invoice and RMA number. We'll arrange for pickup from your address at no additional cost for eligible returns.
Step 4: Quality Check
Once we receive the returned product, our quality team will inspect it within 2-3 business days to verify the condition and eligibility.
Refund Process
Once your return is approved after quality inspection, we will process your refund within 5-7 business days.
Refund Methods
Original Payment Method
Refund will be credited to the same account/card used for payment
Store Credit
Instant store credit for future purchases (optional, 10% bonus credit)
Note: Bank processing times may vary. Please allow 7-10 business days for the refund to reflect in your account.
Exchange Policy
We offer product exchanges for damaged or defective items. If you'd prefer a replacement instead of a refund:
Same product will be shipped at no additional cost
Priority processing for exchange requests (2-3 business days)
Free pickup and delivery for exchanges
Return Shipping
For eligible returns (damaged, defective, or wrong products), we will arrange free pickup from your address. Our logistics partner will collect the product within 2-3 business days of return approval.
For returns due to change of mind or personal preference, return shipping charges of ₹100 will be deducted from your refund amount.
Quality Guarantee
Every product from Granny'z Farm Fresh is made with premium ingredients and traditional methods. We conduct rigorous quality checks before dispatch. If you're not completely satisfied with the taste, freshness, or quality of our products, please let us know. We're committed to making it right.
Important Guidelines
- Always check products immediately upon delivery and report any issues within 48 hours
- Take clear photos of damaged products and packaging for faster claim processing
- Keep the original invoice and packaging until you're satisfied with the product
- Returns must include all original accessories, labels, and documentation
- Seasonal or limited-edition products may have different return policies (mentioned on product page)
- For bulk or corporate orders, please contact us for customized return terms
Questions About Returns?
Our customer care team is here to help with any questions or concerns about returns and refunds. We're committed to ensuring your complete satisfaction with every purchase from Granny'z Farm Fresh.